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Date Added: Wed 14/07/2021

Technical Support

Chicago, IL, US
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Company: KFORCE TECHNOLOGY

Job Type: Permanent, FullTime

RESPONSIBILITIES:

Kforce has a client in search of a Technical Support in Chicago, IL. Duties:
  • Provide first level support for the users on all current software and hardware utilizing remote control software
Provide phone and occasional email support to end users for:
  • Personal computers
  • Laptops
  • Local area networks
  • File servers
  • Printer/peripherals
  • Telephones
  • Network connectivity
  • Circuits (data/voice)
  • Host/mainframe
  • Platform software (Teller Insight, IBS Insight, STAR, etc.)
  • Desktop operating systems (Windows/all versions)
  • Desktop software
  • First Midwest Intranet
  • Internet Explorer (all versions)
  • Electronic mail (internal and external with O365)
  • Miscellaneous desktop standard and non-standard software
Responsible for Providing 1st Level Phone Support:
  • Become the first point of contact for end users concerning Information Technology problem resolution
  • Maintain and log all calls made into the Service Desk and Vendor Line via LANDesk - This includes all follow-up and associated updates until the call is resolved and the end user is satisfied


Job Requirements:

REQUIREMENTS:

  • High School diploma or GED with relevant college coursework preferred
  • Skilled at troubleshooting Windows 7 and 10
  • Basic skills with network administration (password resets, verification of rights, etc.)
  • Strong skills with Microsoft Office, and Internet Explorer
  • Working knowledge of hardware configurations and setup
  • Outstanding phone etiquette and customer service skills
  • Strong team player with excellent communication skills (verbal/written)
  • Ability to work independently and as part of a cohesive team
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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