Our client is a globally recognised manufacturer, renowned for their expertise in formulations, colour science, and additive technologies. With a strong focus on research and development, they are committed to delivering innovative and effective solutions that drive customer success.

An exciting opportunity has arisen within their UK Technical Team for a Technical Lead to support both internal teams and external customers. This role is crucial in ensuring the delivery of high-quality technical service and product development, with a focus on colour and formulation within the coatings industry.

Ideal candidates will bring a background in colour science or formulation of paints, inks, or coatings, and have a passion for innovation and customer collaboration.

Key Tasks

Technical Service: Provide expert technical support to customers, production teams, and the sales force, ensuring timely and effective resolution of enquiries.

Project Management: Collaborate closely with customers and the commercial team to drive new product development initiatives.

Formulation Development: Create and refine formulations for coatings, with a focus on innovation and continuous improvement, ensuring smooth transition to production.

Sales Support: Participate in product trials, deliver technical presentations, and provide hands-on support to the sales team during customer engagements.

Responsibilities:

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Provide technical service and analysis to external (customers) and internal stakeholders (procurement, sales, CS, production, and other departments)

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Respond and resolve technical enquiries quickly and effectively and follow up with sales to determine success

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Investigate and resolve complaints and non-conformances, ensuring processes are followed and communication provided to all involved

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Provide support to the sales team in the form of samples, product development, technical advice, reports, and competitor data

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Attend customer meetings, both UK and further afield where necessary, to promote customer relationship management, investigate & resolve quality complaints, discuss technical enquiries, assist with customer trials and support the sales team with respect to potential new customers

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Provide support and mentoring to fellow team members on site as required

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Liaise with team members, management, and customers to ensure projects are completed to standard and deadline

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Determine project requirements and develop work schedules to achieve these

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Complete project, meeting and visit reports that are suitable for both internal and external customers

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Provide support to production to ensure any technical issues are resolved resolutely

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Build a network of contacts from suppliers to industry experts to ensure projects are completed to the best quality with the correct information

Candidate Profile

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Proven experience within the paints, inks, or coatings industry is essential.

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Strong understanding of colour science, colour matching or pigment dispersions is highly advantageous.

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Demonstrated experience working with additives specific to paints, inks, or coatings.

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Hands-on expertise in the formulation and testing of coatings products is desirable.

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Excellent written and spoken English communication skills.

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Confident presenter with the ability to clearly convey technical information to a variety of audiences.

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Strong interpersonal skills with a professional and engaging communication style.

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Candidates must have the right to work in the UK; visa sponsorship is not available for this position.

Our client is offering an exciting opportunity to be part of a growing and successful international organisation