We are looking for a sharp minded, confident Sales & Service Administrator for a growing engineering/manufacturing company experiencing a considerable growth phase over the last few years.

This is a Permanent job role, office based only and working hours from 9-5pm Monday to Friday.

The Role:

As a Sales Administrator, your primary focus will be on delivering excellent customer service throughout the sales process. You will act as a key point of contact for our clients, ensuring their enquiries, orders, and aftersales needs are handled professionally, promptly, and accurately.

Key Responsibilities:

Handling incoming customer enquiries via phone and email with a friendly, helpful approach

Processing sales orders and managing order updates clearly and efficiently

Preparing and sending quotations, invoices, and other related documents

Maintaining accurate and up-to-date customer records

Following up with customers regarding quotations, lead times, and aftersales support

Liaising with internal teams to ensure customer requirements are met

Supporting the sales team with day-to-day administration tasks

Taking ownership of customer issues and following through to resolutio

What we're looking for:

Proven experience in a Customer Service, Sales Support or Administrative role

Strong interpersonal and communication skills with a genuine passion for helping customers

Highly organised, with great attention to detail and an ability to manage multiple tasks

Confident and professional telephone manner

Proficiency with Microsoft Office (Word, Excel, Outlook)

Ability to work calmly and efficiently in a fast-paced environment

Positive, proactive attitude and a team player mindset

Desirable:

Experience within a technical/engineering, or manufacturing business

Familiarity with CRM systems and basic sales processes