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Date Added: Wed 12/01/2022

Credit Control - Collections Specialist

Solihull, B91, UK
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Job Type: Permanent, FullTime

Salary: £27000 - £29000/annum

SF are working with one of Europe's largest and most forward thinking organisations who are taking on the challenges around sustainable energy and growth. They have brand new solutions and products that they have already rolled out here in the UK and have set up a new Head Office in Solihull.

Working in an award winning Credit department, your role will involve debt chasing, query management, investigation, negotiation skills as well as excellent customer service skills. Making commercial decisions to mitigate risk and increase cashflow to the business.

This role is initially a 6 month contract but likely to be made permanent with continued growth in the team

Your new role

Provide specialist support to internal and external customers, contributing towards excelled customer service and cash collection of live and aged debt
Investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer to enable cash collection.
Escalation of non-queried debt in order to reduce DSO and bad debt provision
Participate in process change and implementation, conduct testing and produce and maintain process documentation to ensure department processes are efficient and consistent with business and industry requirements.
Record all information, calls and email onto the system to document any debt/overdue payments on accounts

What you'll need

Previous experience in a busy Credit department
Strong Analytical skills
Strong communication and negotiation skills
Good organisational skills and the ability to prioritize work
CICM qualified or studier is desired but not essential
Good systems skills

What you'll get in return

Initial 6 months contract that is likely to go permanent
Very competitive salary and benefits scheme
Hybrid and flexible working
Study support on the CICM
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