My client is an independent IFA in London who are looking for a Financial Planning Assistant to join their team. You’ll play a critical role within the client servicing team, supporting advisers with administrative excellence and ensuring an exceptional experience for every client. You will be responsible for maintaining high standards of compliance, record-keeping, and service delivery while acting as a key liaison between clients, providers, and internal colleagues.

Key Responsibilities

Operational & Administrative Support

• Prepare client review packs, portfolio valuations, and meeting documentation
• Ensure prompt and compliant submission of new business and policy updates
• Manage the adviser’s email inbox, diary, calls, and post
• Maintain and update client data across CRM and back-office systems

Client Engagement

• Act as the primary point of contact for client queries
• Arrange client appointments and follow up on required documentation
• Collect and verify AML and compliance documentation
• Ensure all client files are accurate and complete

Compliance & Data Integrity

• Work in accordance with FCA Conduct Rules and internal compliance policies
• Maintain secure, well-organized records in line with GDPR and company data policies
• Provide basic suitability reports and submit management information when requested

Systems & Reporting

• Log fees, commissions, and pipeline activity appropriately
• Experience using Intelligent office advantageous
• Support ad hoc administrative projects for the wider team

Person Specification

Experience & Knowledge

• Minimum 3 years in a Financial Planning Assistant or similar role
• Solid understanding of the financial services industry and FCA regulations

Skills

• Excellent written and verbal communication skills
• Strong attention to detail, problem-solving ability, and time management
• Ability to work independently and collaborate within a team

Attitude & Culture

• Positive and proactive work ethic
• Open to ongoing learning and adapting to regulatory updates
• Calm and professional under pressure and tight deadlines

Please send your CV to Ursula at Financial Divisions.