A prestigious hotel, known for delivering exceptional guest experiences through a team of passionate and talented individuals are recruiting for a Head of Guest Services.   As Head of Guest Services, you will lead and manage the guest services team to ensure a warm welcome, exceptional service throughout each guest's stay, and a smooth departure experience. Your goal is to consistently exceed guest expectations through service excellence.Fantatsic Salary £47,000Complimentary StaysTeam incentives and bonus schemesLearning and Development Key Responsibilities as Head of Guest Services: People & Leadership

• Lead and inspire the guest services team to deliver guest-centric service.
• Recruit, train, and support team members for growth and development.
• Manage schedules, payroll, and staffing within budget.
• Conduct one-on-one reviews and performance development sessions.

Guest Experience

• Be a visible and approachable leader for all guest interactions.
• Build and maintain strong relationships with guests, especially VIPs.
• Ensure personalised service and handle guest issues promptly.Operations
• Oversee daily briefings and guest recognition meetings.
• Plan for arrivals and departures with attention to detailsIf you value personal growth, individuality, teamwork, and innovation please apply today!