About the Role

The Printed Cup Company is looking for temporary telesales agents to support our growing marketing activity by contacting warm inbound leads generated through our marketing channels.

This role does not involve cold calling. You will be speaking with potential clients who have already expressed interest in our products and are expecting contact from our team.

You will be responsible for making outbound calls, introducing our services, answering questions and guiding potential customers through the enquiry process.

Full product training and telephone training will be provided.

The role is based in our modern office facilities attached to our warehouse and production factory in Clitheroe, providing a great opportunity to understand how our products are manufactured and supplied.

Key Responsibilities

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Contact warm leads who have expressed interest in our products and services

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Make outbound calls to potential clients following up marketing enquiries

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Introduce The Printed Cup Company and explain our product offering

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Provide clear and accurate information about our products and services

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Answer customer questions and guide them through the enquiry process

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Record key details of customer conversations and enquiries

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Represent the company professionally and positively during all calls

Performance Expectations

This role does not have financial sales targets.

Performance will instead be measured on:

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Telephone etiquette and professionalism

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Ability to communicate information clearly and accurately

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Quality of customer interaction

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Conversion performance from enquiries to opportunities

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Ability to present the company and brand in a professional manner

What We're Looking For

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Confident and professional telephone manner

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Good communication and listening skills

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Friendly and engaging personality

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Ability to build rapport quickly with potential customers

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Reliable and organised approach to work

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Previous telesales or customer service experience is beneficial but not essential

What We Offer

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Full product and telephone training

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A supportive and friendly working environment

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Modern offices based alongside our production facility

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Opportunity to gain experience within a fast-growing UK manufacturing business