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Date Added: Thu 17/06/2021

Customer Relation Assistant

Hailsham, UK
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Job Type: Permanent, FullTime

Salary: £22000 - £23000/annum

Our client is seeking and experienced Customer Relationship Support Assistant

They are looking for an enthusiastic and engaging individual with high energy levels to join this busy Customer Services Department.

The successful candidate will have experience in a Customer Services role within a busy B2B environment.

You will be capable of building and maintaining strong relationships with our customers. You will have a positive and pro-active attitude and will be used to working in a fast moving environment.

Main Job Tasks and Responsibilities

Inputting of sales orders and other sales based daily computer duties.

Customer liaison: Talking with customers on a daily basis and assisting with any enquiries (products, deliveries, prices etc.).

General phone answering (dealing with enquiries & transferring calls).

Liaising with couriers regarding delivery issues.

Dealing with warranty and returned goods.

Liaising with sales team on leads and providing general assistance (samples etc).

Database Management: keeping customer records up to date (Outlook and SAP databases).

Mail-outs: either electronic or hard copy mail-outs to Customers.

General filing of daily paperwork.

Any other duties as reasonably required.

Personal Profile

Enthusiastic & energetic individual.

Independent worker who is confident in using own initiative.

Self motivated individual who delivers results.

Excellent interpersonal skills - able to develop effective relationships.

Cross cultural awareness, respect for other cultures.

Strong commercial insight & communication skills.

Great phone manner.

Key Competencies

Very strong written and verbal communication skills.

Excellent people management skills to interact with colleagues and cross-functional teams, and third parties.

Relationship builder.

Organisation, planning and time management.

Problem analysis and-solving.

Persuasiveness.

Adaptability.

Innovation.

Decision-making.

Stress tolerance.

Computer skills

Word, Excel, Outlook, CRM essential

SAP & ShoreTel; desirable but not essential as full training will be given

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel
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