Our client, a leader in the fresh food sector, are currently looking to recruit for a Service Desk Analyst to join their team on a permanent basis. The Service Desk Analyst will be tasked with providing 1st and 2nd support for a range of end users.

The Service Desk Analyst will be supporting a Microsoft Technology stack; Office 365, Windows and utilizing Activity Directory.

The Service Desk Analyst will be working from home 4 days out of 5.

Key Responsibilities for the Service Desk Analyst

• Providing remote 1st and 2nd line customer IT support over a number of channels including phone, email, text, chat and video.
• Recording events, issues, and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
• Troubleshooting hardware including servers, desktops, laptops and network equipment.
• Will also be supporting bespoke in-house systems training provided
• On-site visits time-to-time to diagnose issues beyond the point of remote support.

Technologies for the Service Desk Analyst:

• PC and Laptop imaging
• Helpdesk / Welcome desk
• Desktop support
• VC Support
• Printer support
• Installations, move and changes
• 1st / 2nd line support roles
• Supporting Microsoft Windows 10
• Administrating Microsoft Active Directory
• Supporting Microsoft 365 Applications

If this role is of interest, please apply for additional information.