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Date Added: Tue 26/07/2022

Service Desk Analyst

Lincolnshire, UK
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Company: CLEARWATER PEOPLE SOLUTIONS LTD

Job Type: Permanent, FullTime

Salary: £25,000 - £28,000 per annum

Our client, a leader in the fresh food sector, are currently looking to recruit for a Service Desk Analyst to join their team on a permanent basis. The Service Desk Analyst will be tasked with providing 1st and 2nd support for a range of end users.

The Service Desk Analyst will be supporting a Microsoft Technology stack; Office 365, Windows and utilizing Activity Directory.

The Service Desk Analyst will be working from home 4 days out of 5.

Key Responsibilities for the Service Desk Analyst

  • Providing remote 1st and 2nd line customer IT support over a number of channels including phone, email, text, chat and video.
  • Recording events, issues, and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
  • Troubleshooting hardware including servers, desktops, laptops and network equipment.
  • Will also be supporting bespoke in-house systems training provided
  • On-site visits time-to-time to diagnose issues beyond the point of remote support.

Technologies for the Service Desk Analyst:

  • PC and Laptop imaging
  • Helpdesk / Welcome desk
  • Desktop support
  • VC Support
  • Printer support
  • Installations, move and changes
  • 1st / 2nd line support roles
  • Supporting Microsoft Windows 10
  • Administrating Microsoft Active Directory
  • Supporting Microsoft 365 Applications

If this role is of interest, please apply for additional information.

Apply Now