Night Manager – The Medlock at Etihad Campus, Manchester
At The Medlock, we're redefining city centre hospitality with an experience that's polished, heartfelt and unmistakably personal. When the city slows and the lights soften, The Medlock continues to move with intention, care and quiet confidence.
Our nights are just as important as our days - and we're looking for a Night Manager who understands how to create a reassuring, seamless experience long after the sun goes down.
The Medlock, a Radisson Blu hotel is opening at the heart of Manchester's Etihad Campus, home to Manchester City Football club. This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.
The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.
The new hotel will be at the centre of this dynamic environment, providing an exceptional place for guests, teams and fans to stay and experience everything the campus has to offer.
As the senior leader overnight, you'll be the steady presence our guests and team rely on. Someone who leads with warmth, stays composed under pressure and represents The Medlock with professionalism and grace.
About the Role:
As Night Manager, you'll take ownership of the hotel's entire overnight operation. You'll ensure guests feel safe, supported and genuinely looked after, while guiding your team with clarity and purpose. You'll set the tone for the night: calm, attentive, quietly confident and deeply guest-focused.
What you'll be doing:
You'll lead the Night Team with confidence and care, ensuring a warm, reassuring and high quality service experience for every guest. As the senior decision maker overnight, you'll manage arrivals, queries and requests with professionalism, whilst maintaining security through diligent checks and adherence to hotel procedures.
You'll manage staffing and payroll in line with business needs, while leading, training and developing your team to foster a culture rooted in pride, clarity and belonging. Throughout every shift, you'll uphold all Health & Safety, Fire, Security and PCI standards, ensuring seamless communication into the daytime operation through clear, considered handovers.
What's in it for you?
Join the pre-opening team for a high-profile launch within one of Manchester’s most exciting developments
Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one
Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group — benefitting from strong support while retaining local ownership and autonomy within the wider hotel team
About you:
You are a calm, confident leader who thrives in a guest-facing role
You lead with heart, speak with honesty, handle pressure with confidence and delivers a memorable presence with a touch of individuality
You possess the natural ability to reassure, support and take decisive action when required - a team builder who leads with integrity, kindness and professionalism
A strong communicator, and keen collaborator, you are a dependable, grounded presence for your team with a sense of belonging and connection to the city's identity
Previous experience in hospitality, Front Office or a similar leadership position, ideally in a premium or lifestyle property
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
Valor team member rates at our UK hotels, with rooms from just £30 B&B
Discounted stays for friends and family
50% discount when dining in our restaurants and bars
Free meals while on duty, keeping you well-fuelled
Access to high-street discounts on a range of shops, experiences and more
Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work
A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
Healthcare Cash Plan options, from just £5 per month
At The Medlock, you'll join a team that treats hospitality as a craft, thoughtful, human and beautifully delivered.
Ready to be a part of history? Apply now and take your hospitality career to the next level.
Click Apply Now..
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
