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DATE ADDED: Tue 11/12/2018

Customer Service Consultant - Telephone Banking

Sunderland, UK


JOB TYPE: Permanent

SALARY: Up to £16500 per annum

At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long-term commitment to diversity and inclusion.

It's important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.

Job Role: Customer Service Consultant - Telephone Banking

Function: Customer Operations, Telephone Banking

Location: Sunderaland

Salary: £16500

Hello. We're TSB, and we exist to change the way Britain banks.

We aren't like other big banks. That's because every penny that TSB customers deposit stays right here in Britain, supporting mortgages or loans for other TSB customers. That helps our customers and their communities to thrive. And that's a good thing for all of us.

We're not interested in trying to make a fast profit at the expense of our customers. We profit with them, not from them.

Customers want to speak to friendly, helpful people when they call their bank. Could one of them be you? Our Advisors find out exactly what our Customer's needs are by building good relationships and listening hard. So there are no scripts, no jargon and no unachievable targets. You'll be there to give customers clear information and advice. You'll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer and gets the care and attention they deserve.

We're not looking for any specific experience - just be conscientious, enthusiastic and bring a talent for talking to different kinds of people.

Shift Pattern:

Week 1: 1-9pm Mon-Wed-Sat, Fri & Sat (Non Working Days Thurs & Sun)

Week 2: 8-4pm Mon-Fri. (Non Working Days Sat & Sun)

Week 3: 10-6pm Mon-Wed, Fri & Sat (Non Working Days Thurs & Sun)

Week 4: 11-7pm Mon-Fri (Non Working Days Sat & Sun)

It's not just customers who get looked after at TSB. In return for your hard work, you'll enjoy a wide range of benefits too, including 22 days' holiday. To top it all off, our flexible benefits allows you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits.

Role: Customer Service Consultant - Telephone Banking
Job Type: Permanent
Location: Sunderland, Tyne and Wear, Tyne and Wear

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