Exciting opportunity for a Team Leader to join a friendly team in Southwest London. As the Team Leader, you will be responsible of supervising the Travel Sales Executive team, monitoring workflow and providing support to ensure that all customer interactions are dealt with promptly throughout the customer lifecycle. To motivate, train and monitor performance to maximise conversion opportunities.

The Job:

To monitor staff resources and ensure all incoming calls are answered promptly and dealt with professionally
To drive sales and maximise conversion by providing motivation and support
Provide staff training
Ensure all sales enquiries received by, email, telephone, or any other channel are followed up and responded to by the team
Dealing with group and tailor-made enquiries
Conduct regular call monitoring, providing feedback and training where necessary
Working with a wide variety of business travelers and luxury holidaymakers
Arranging all aspects of the client's travel
Handling all enquiries with exceptional customer service and in a professional manner
Offering expert advice i.e., best value/most effective carriers, accommodation etc.
Working well as part of a busy but friendly and supportive teamSkills Required:

Previous Travel experience
Previous experience leading / motivating a team
In-depth knowledge of a GDS
Strong knowledge of long-haul travel destinations and Worldwide geography
Excellent relationship building and customer service skills.
Keen attention to detail
Able to articulate well, good clear telephone voice.
Professional approach alwaysThe Package:

Salary: £30,000 - £35,000 plus commission
Hours: 9am to 5:30pm Monday to FridayInterested:

If you would like to apply for the above vacancy, please click 'APPLY' or email (url removed)