Purpose of the position

* Commissioning of new products

* Basic training on daily use for the customer

* Servicing and Maintenance of existing deployed assets

* On Call - troubleshooting & repair of installed products (once probation completed)

Key Job Responsibilities /Activities
Commissioning of new products

* Apply installation & commissioning procedures on site

* Test according to customer requirements following the prescribed method statement

* Customise settings of UPS installations according to the environment

* Update CIMSA and CIMeTECH databases

Servicing & Troubleshooting of installed product

* Troubleshooting of all installed SOCOMEC equipment, diagnostic of installations

* Execute curative maintenance operations

* Diagnose installations

* Provide feed-back on recurrent problems to Technical Operational Support (TOS)

* Servicing: execute preventive maintenance operations as per specifications (replacement of usable components)

Customer and distributor training

* Run training sessions

* Customer: Provide basic information on daily use of the machine

* Liaise with customers (grow a sustainable relationship).

* Distributor: Increase technical level of distributor through training

* Additional tasks as required in line with

Education & background required

* Technical degree in electrical engineering or Equivalent years of experience

* Good communication and commercial skills when in front of customers

Skills requirements

* CIMSA, CIMeTEC & SoHelp databases to be updated