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Date Added: Wed 28/09/2022

Customer Service Coordinator

Maidenhead, UK
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Job Type: Permanent, FullTime

Salary: £12.00 per hour

Job: H2H Customer Service CoordinatorLocation: Maidenhead (SL6 4XE)Working Hours: Monday - Friday: between 08:00 - 20:00 + 1 Saturday per month 09:00 am - 13:00 pm (paid as overtime) 37.5 hours per week. 7.5 hours per day.Pay Rate: £12.00This is an excellent opportunity to further your career with a global company that is doing amazing things in the world of health-care. Literally changing peoples lives!

Due to growth, an excellent opportunity has arisen for x3 Customer Service Coordinators to join our friendly team based in Maidenhead.

Our client manufactures specialist medical food and equipment for enterally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training programme overseen by our team trainer.

Benefits you'll love:

Opportunity for overtime paid at an enhanced rate

Free on-site parking

Team social events

Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.

Referral programmes - earn even more when you bring a friend with you!

Access to employee assistance programmes including financial advice and counselling services

Full training provided

Subsidised on-site canteen with inside and outside seating areas

Excellent long term prospects

Friendly and welcoming team

Modern on site facilities

Newly expanded laboratory setting


Provide the highest levels of customer care to both patients and health-care professionals

Stock check and arrange patient deliveries via telephone and email

Answer patient and stakeholder enquiries, resolving all queries that might arise

Troubleshoot feeding pumps

Use our internal database (CRM system) to place orders and log all patient and health-care professional communication

Communicate with internal & external stakeholders by phone & email

Manage daily workload as delegated by lead coordinator

To meet all internal targets


Experience in customer service preferred but not essential

IT Proficient

Proficient in using two monitors

Professional and confident telephone manner

Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)

Ability to work under pressure and to KPI's.

This is initially a 6 month contract, with potential for renewal.

If you do not currently live in the UK please do not respond! We are unable to offer sponsorship at this time.
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