Job: H2H Customer Service CoordinatorLocation: Maidenhead (SL6 4XE)Working Hours: Monday - Friday: between 08:00 - 20:00 + 1 Saturday per month 09:00 am - 13:00 pm (paid as overtime) 37.5 hours per week. 7.5 hours per day.Pay Rate: £12.00This is an excellent opportunity to further your career with a global company that is doing amazing things in the world of health-care. Literally changing peoples lives!
Due to growth, an excellent opportunity has arisen for x3 Customer Service Coordinators to join our friendly team based in Maidenhead.
Our client manufactures specialist medical food and equipment for enterally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training programme overseen by our team trainer.
Benefits you'll love:
Opportunity for overtime paid at an enhanced rate
Free on-site parking
Team social events
Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
Referral programmes - earn even more when you bring a friend with you!
Access to employee assistance programmes including financial advice and counselling services
Full training provided
Subsidised on-site canteen with inside and outside seating areas
Excellent long term prospects
Friendly and welcoming team
Modern on site facilities
Newly expanded laboratory setting
Provide the highest levels of customer care to both patients and health-care professionals
Stock check and arrange patient deliveries via telephone and email
Answer patient and stakeholder enquiries, resolving all queries that might arise
Troubleshoot feeding pumps
Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
Communicate with internal & external stakeholders by phone & email
Manage daily workload as delegated by lead coordinator
To meet all internal targets
Experience in customer service preferred but not essential
Proficient in using two monitors
Professional and confident telephone manner
Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
Ability to work under pressure and to KPI's.
This is initially a 6 month contract, with potential for renewal. If you do not currently live in the UK please do not respond! We are unable to offer sponsorship at this time.