Job Description

 RESPONSIBILITIES

• Requires heavy communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns.
• Provide extraordinary customer service for all inquiries on products and services.
• Sell product and place customer orders in computer systems.
• Follow-up on customer inquiries not immediately resolved.
• Recognize, document and escalate guest concerns to the Team Leader or Manager.
• Coordinate the credit approval and fulfillment of all online orders.
• Demonstrate a sense of urgency.
• Maintain customer confidentiality.
• Work collaboratively in team environment to achieve customer, team, department, and line of business commitments.
• Other special projects as requested by Team Leader/Manager.

EXPERIENCE

• High school/GED Diploma.
• Customer focused attitude — a customer advocate
• Demonstrated customer relationship and interpersonal skills.
• Data entry - attention to detail and accuracy.
• Demonstrate professional demeanor and portray company core values.
• Demonstrate clear and professional communication skills - written and verbal.
• Use a variety of computer programs and systems, at an intermediate level including: Word, Excel, Email, and Internet.
• Intermediate typing skills.
• Effectively work as a team player.

Job Types: Full-time, Part-time

Experience:

• Customer Service: 1 year (Preferred)

Role: Customer Service Representative
Job Type:
Location: Carson,

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