Senior Service Advisor

Location: Ipswich
Salary: £30,000 - £36,000 Basic | £38,000 - £42,000 OTE
Hours: Monday-Friday 8:00am - 5:30pm
Weekends: 1-2 Saturdays per month (rota basis)

🧾 The Role

We are recruiting for an experienced Senior Service Advisor to join a busy and successful dealership in Ipswich.

This is a fantastic opportunity for either an established Senior Service Advisor or an experienced Service Advisor looking to step up into a leadership role.

🔧 Key Responsibilities

* Act as the lead contact for service customers

* Support and mentor junior Service Advisors

* Handle customer complaints and escalations

* Upsell additional work, services, and products

* Manage daily bookings and workshop diary

* Liaise between customers and the workshop

* Ensure high levels of customer satisfaction (CSI)

* Drive aftersales revenue and efficiency

✅ Requirements

* 2-4+ years' experience as a Service Advisor

* Previous senior / team leader experience (or ready to step up)

* Strong customer service and sales ability

* Experience using systems like Kerridge / Pinnacle (preferred)

* Ability to work in a fast-paced dealership environment

* Full UK driving licence

💰 Package & Benefits

* £30k-£36k basic depending on experience

* £38k-£42k realistic OTE

* Bonus scheme (monthly + CSI-based)

* Manufacturer training

* Career progression opportunities

* Pension & staff discounts