An exciting interim opportunity has arisen for an experienced and dynamic Service Manager to lead an Adult Social Care Financial Assessment Service during a period of transformation and change.

In this role, you will:

*

Lead and motivate a team of financial assessment and income collection officers to deliver a high-performing, customer-focused service.

*

Oversee the delivery of accurate and timely financial assessments in line with statutory requirements, including the Care Act 2014.

*

Drive service improvements, identify efficiencies, and implement innovative solutions, including automation and digitisation of processes.

*

Partner with senior leaders, elected members, and external organisations to ensure best practice in income collection, welfare reform, and financial resilience for residents.

*

Monitor performance, manage budgets effectively, and provide strategic advice to stakeholders.

*

Deputise for the Head of Service as required.

We're looking for someone who has:

*

A proven track record of managing financial assessment or income collection services within Adult Social Care.

*

Strong leadership and team development skills with the ability to coach, support, and motivate.

*

Experience of service transformation, implementing projects to time and budget, and improving collection rates.

*

Excellent political awareness, with the ability to work constructively with elected members, colleagues, and external partners.

*

Up-to-date knowledge of Adult Social Care charging frameworks, income-related assessments, and welfare benefits.

Why take on this assignment?
This is a unique opportunity to make an immediate impact in a service that directly supports some of the most vulnerable residents. You'll be joining a supportive and collaborative team that values innovation, accountability, and delivering meaningful results for the community.f you're an experienced leader in ASC financial services and available for an interim assignment, we'd love to hear from you