Role: Technical Communications Specialist

Location:  Bedford (Hybrid)

Hours: 9am - 5pm Mon - Fri

Salary: Up to £50,000

My client is a successful UK-based B2B SaaS company seeking an experienced Technical Writer to become their Technical Comms Specialist and completely overhaul their customer support documentation, both written and video.

What's in it for you?

Hybrid working following probation
Casual dress
Company pension
Cycle to work scheme
Life insurance
Sick pay
What will you be doing in the Technical Communications Specialist role?

Conduct a comprehensive audit of existing documentation and support patterns
Create a complete internal knowledge base for our support team
Build a customer-facing help centre with intuitive navigation and search
Write clear, concise documentation covering, Getting started guides and onboarding materials, Feature documentation and how-to guides, Troubleshooting guides and FAQs, API and integration documentation
Create video tutorials and visual guides for complex processes
Establish documentation standards and style guides for future consistency
Train support team on documentation best practices
What we would like from you:

3+ years technical writing experience specifically in B2B SaaS
Excellence in translating complex technical concepts for various audiences
Experience with modern documentation platforms (GitBook, Readme.io, Intercom, etc.)
Strong understanding of customer support workflows and ticket deflection strategies
An enthusiastic user of generative AI to maximise productivity while maintaining quality
BEDFORDPERM

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