Service Owner - Lead Digital Transformation in NHS Wales

Location: Cardiff (Hybrid working available)

Salary: NHS Band 8b £65,424 - £76,021 plus NHS Benefits, 28 days annual leave, NHS Pension (23.7% employer contribution)

Sector: Public Health & Digital Services

Are you a visionary Product and Digital Leader ready to shape the future of healthcare?

Join Digital Health and Care Wales (DHCW)—the digital delivery organisation of NHS Wales—as we redefine how digital services support primary, community, and preventative care across the nation.

This is a rare opportunity to lead a high-impact portfolio spanning Pharmacy, Dental, and Optometry, transforming fragmented products into coherent, user-centred services that improve the lives of patients, clinicians, and NHS staff.

What You'll Be Doing

* Lead empowered product teams across multiple domains, aligning channels into a seamless service experience.

* Own the full service lifecycle—from discovery and design to delivery and continuous improvement.

* Represent your service at the highest levels, engaging with NHS Wales, Welsh Government, and UK-wide health stakeholders.

* Mentor and advise product professionals, building capability and confidence across teams.

* Champion a product-led culture, growing the Service Owner community and embedding best practice across DHCW.

What We're Looking For

* Proven experience as a Product Leader, Service Owner, or Head of Product in digital delivery.

* Ability to align technology, operations, policy and process to deliver safe, effective, and sustainable services.

* Strong stakeholder engagement skills, with confidence operating at executive and system-wide levels.

* A strategic mindset with a relentless focus on user needs, outcomes, and continuous improvement

What This Role Is Not

* Not a traditional project or programme manager role.

* No rigid task lists or stage gates—this is service leadership, focused on solving real problems and delivering lasting impact.

Why Join Us?

* Shape one of the most impactful digital portfolios in NHS Wales.

* Work at the intersection of healthcare, policy, and technology.

* Be part of a culture that values openness, learning, and improvement.

* Make a real difference to how care is delivered across Wales.

Ready to Lead with Purpose?

Whether you're a private sector product leader seeking public impact, or a government digital veteran ready for your next challenge—this is your chance to lead meaningful change in health and care.

Apply now and help us build the future of NHS Wales