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DATE ADDED: Thu 11/10/2018

Community Blogger

San Jose, USA


Job Description


Title: Community Moderator (Social Media Blogger)

Location: San Jose, CA

Term: Full Time Direct Hire

Work Hours: M-F, 8AM - 5PM (possibly 9AM - 6PM)

Pay: $20/hr + benefits


We are looking for a Blogger/Community Moderator to respond to community comments about technology products.  The candidate will be based out of our San Jose corporate office and must have excellent writing/blogging skills.


Work Environment/Physical Demands: 

  • Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
  • Prolonged sitting at a desk in a supportive office chair.
  • Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
  • Work in a call center environment and maintain required business hours.
  • Handle a high call volume and managing the customer expectations


Required Education/Experience and Competencies:

  • High School or GED required, some college a plus
  • Must be able to pass a background check
  • Must have prior experience with Social Media and/or online forums (personal or professional)
  • Good written communication skills; must demonstrate close attention to detail
  • Prior experience with home networking (Smart Home) concepts preferred (personal or professional)
  • Willingness to learn technology
  • Posses a positive outgoing, empathetic, patient, pleasant and calm attitude
  • Remain empathetic and courteous while interacting within our online channels
  • Excellent time management skills be accountable for work time and break time
  • Willingness/ability to work overtime to support customers, as needed

Role: Community Blogger
Job Type:
Location: San Jose,

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