Assistant Aftersales Manager - Guildford

Salary: £43,000 - £49,000 + Company Car
Location: Guildford
Hours: Full-time, including Saturdays (rota)

Role Overview

We are seeking an experienced Assistant Aftersales Manager to support the day-to-day running of a busy aftersales department in Guildford. This role will involve overseeing the service and parts operation, driving performance, and ensuring an exceptional customer experience.

Key Responsibilities

* Supporting the Aftersales Manager in running the service and parts departments

* Managing and motivating the Service Advisor and Workshop teams

* Driving departmental performance, productivity, and profitability

* Monitoring KPIs including labour sales, efficiency, and CSI scores

* Handling customer escalations and ensuring issues are resolved professionally

* Ensuring smooth workshop loading and effective job allocation

* Supporting training and development of the aftersales team

* Maintaining high standards of compliance and dealership processes

Requirements

* Previous experience as a Senior Service Advisor, Workshop Controller, or Assistant Aftersales Manager

* Strong leadership and team management skills

* Proven ability to drive performance and hit targets

* Excellent customer service and communication skills

* Good understanding of aftersales operations and KPIs

* Full UK driving licence

Desirable

* Main dealer background

* Experience with Kerridge, Pinnacle, or similar DMS

* Strong commercial awareness

Benefits

* Salary up to £49,000

* Company car or car allowance

* Bonus potential (if applicable)

* Pension scheme

* Career progression opportunities