Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in South Tyneside.

As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

Key Responsibilities:

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Act as the first point of contact for client enquiries via phone and email.

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Log and manage jobs accurately, ensuring all client requests are captured correctly.

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Coordinate and schedule engineers and contractors to meet client requirements.

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Handle invoicing and support administrative processes related to job management.

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Maintain clear records and provide updates to clients and internal teams as required.

Requirements:

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Previous experience in a similar administrative or helpdesk role is essential.

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Facilities Management or maintenance sector experience is highly desirable.

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Excellent communication skills, confident on the phone and via email.

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Strong organisational skills and attention to detail.

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Ability to manage multiple priorities and work in a fast-paced environment.

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Proficiency in Microsoft Office and basic job-logging software.

Whats on Offer:

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Competitive salary and benefits.

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Supportive and friendly working environment.

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Opportunity to develop your career in Facilities Management and administration