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DATE ADDED: Wed 17/10/2018

Desktop Support

Tulsa, USA
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COMPANY: THE BERGAILA COMPANIES

Job Description

 

We are currently seeking a Desktop Support for a contract opportunity with a prominent company based in Tulsa, OK.

Responsibilities

The Desktop Support will be responsible for:

 

- Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
- Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed. 
- Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues. 
- Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion. 
- Updating physical assets within asset management tracking system. 
- Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices. 
- Performing customer service representative responsibilities as needed. 
- Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction.

 


Role: Desktop Support
Job Type:
Location: Tulsa,

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