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Date Added: Wed 21/09/2022

Customer Service Advisor

Glasgow, G21NF, UK
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Job Type: Permanent, FullTime

Salary: £21878/annum

Do you have a passion for customer service? Want to work with an ethical company that strives to fight climate change?

Red is recruiting friendly Zero Carbon Living Advisors to join a market leading energy company in Glasgow, whose aim is to make energy cheaper, greener, and simpler. This is a fantastic opportunity to join a brand-new venture to aid their energy plan to be zero carbon by 2030.

They're looking for driven, confident individuals to join their customer service team, so if you'd like to make a change through your work, whilst working from home, apply now!

Package and Benefits of a Zero Carbon Living Advisor:

Salary: £21,878 per annum
Location: Flexible working but MUST live in Glasgow + required in office once a week
Contract: 37 hours per week
Hours: Monday to Friday between 8:00 am - 6:15 pm and 1 in 12 Saturdays 9:00 am - 1:00 pm
7-week training period
34 days holiday (including Bank Holidays)
Healthcare benefit such as critical illness cover, life assurance, and health assessments
Gym membership and more!Key Responsibilities of a Zero Carbon Living Advisor:

Providing outstanding service to customers, ensuring their needs are met, and educating them on the company's Plan Zero mission
Engaging via telephone, email, and webchat contacts
Quickly understanding the root cause of the customer contact, whilst taking ownership to solve queries first time and prevent repeat contact
Coaching teammates in areas where you have a deeper level of knowledge or skill, including helping to answer a customer query in the moment
Taking ownership for the success of the entire team
Autonomously managing your day, and ensuring the overall objectives of the team are achieved
Preparing, attending, and actively contributing at meetings as appropriateSkills and Experience of a Zero Carbon Living Advisor:

Enthusiastic and driven to solve other people's problems and go above and beyond to keep customers happy
True multitasking skills to easily maintain a high-quality conversation with a customer whilst supporting a colleague with a query
Experience working in a fast-paced environment with the capability to retain and wealth of information
A great team player that enjoys collaborating and solving problems with others
Excellent attention to detail and able to prioritise tasks
If you have a passion for customer service and would like to work for a fantastic company, apply now!

Red Recruitment (Agency)
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