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DATE ADDED: Fri 25/10/2019

Customer Service Advisor-RAC

Greater Manchester, UK
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JOB TYPE: Permanent

SALARY: £8.21/hour

We are currently recruiting for an Inbound Customer Service Advisor role working for the RAC based in the Stretford Area. The RAC is one of the UK's biggest and most well-recognised companies operating in the Motoring industry. Their office in Stretford is ideally located for workers who commute by both public and private transport, thank to its large, free on-site parking, as well as it's proximity to both a bus and tram stop which has regular links to Manchester City Centre.

Role:

We are currently working for an inbound advisor to work on the Breakdown department for the RAC. This is a fast paced role where you will be speaking to existing members of the RAC who have a broken down vehicle and are now looking for support and assistance. The daily duties of this position are as follows:

-Answering inbound calls from existing RAC members

-Answering any customer questions and providing high levels of customer service

-Taking details regarding the vehicle breakdown and passing these to the internal despatch team

-Entering vital details into the RAC system

-Keeping the customer updated at all times

Requirements:

To work in the RAC Breakdown department, we are not looking for specific experience. You do not need previous motoring industry experience and we do not expect candidates to have any knowledge of car breakdowns. What we are looking for is experienced customer service people who are used to dealing with customers and working in a fast-paced and high-energy environment:

-Previous customer service experience (essential)

-Excellent timekeeping and punctuality (essential)

-Excellent communication skills (essential)

-Professional telephone manner (essential)

-Call centre experience (useful)

Further Details:

-£8.21 per hour

-Must be flexible Monday to Sunday from 6am-11.30pm

-3 week advanced rota

-2 full weeks of training

-Stretford based

-Free parking

-Excellent public transport links

-On-site canteen

INDCCP
Role: Customer Service Advisor-RAC
Job Type: Permanent
Location: Greater Manchester,

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