Insight Executive Group are delighted to be working with a global FM service provider who are looking for a Soft Services Manager for one of their healthcare sites in Oxford. This is a full time permanent position with a starting salary of up to £42k with an ASAP start.

The Soft Services Manager will manage the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create an environment that satisfies our customers and provide an enjoyable experience.

The successful Soft Services FM Manager will be responsible for:

• developing the contract cleaning service to meet SLA and client requirements
• recruit, train, monitor and coordinating a skilled team across operational activities to maximise cleaning efficiency, performance and safety.
• managing plans and resource service delivery requirements, including contingencies, so contract conditions are always met
• working with the Head of Soft FM/Account Director in monitoring and recording of service activities and levels of performance to demonstrate contract compliance, improve efficiencies and foster continuous improvement.
• developing relationships with all shifts/teams to continuously improve knowledge and understanding of the operational needs of the business so that all solutions are operationally viable.
• operating and contribute as a member of the Management team and undertake any other duties reasonably required by the Head of Soft FM/Account Director.
• collate, analyse and reviewing information e.g. budgets, hours, and forecasts to monitor and report on performance.
• monitor and report on cleaning service performance and overall trends in service delivery identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery

The successful Soft Services FM Manager will be able to demonstrate:

• IOSH Managing Safely
• an in-depth understanding of the contract requirements and obligations relating to the relevant service lines
• excellent people management skills and experience in managing a team
• ability to allocate and monitor workloads

If you match the above criteria and are interested in the role, please send your CV through for a detailed chat – many thanks!