Customer Manager / National Account Manager

FMCG Industry | Permanent | Full Time

Location: Peterborough (with lots of flexibility)

Are you passionate about driving growth and building strong customer relationships? Our client, a leading FMCG organisation, is seeking a motivated and experienced Customer Manager to join their team. As a Customer Manager, you will play a vital role in managing and growing the categories, aligning with our client's sales strategy and driving results in the discounters and convenience segments.

Key Responsibilities:

• Develop and execute a growth plan in collaboration with customers, focusing on volume, profitability, and mix.
• Take full ownership and accountability for budget, target volume, contribution, and non-financial KPIs.
• Communicate and prioritise customer plans with key stakeholders to drive opportunity development.
• Create, negotiate, and manage Joint Business Plans to deliver internal and external KPIs.
• Manage budgeting, pricing, forecasting, and promotional activities, ensuring alignment with the S&OP process.
• Collaborate with the Category, Marketing, and Project Teams to deliver growth opportunities and channel-specific initiatives.
• Embrace and demonstrate our client's values, behaviours, and competencies.

Skills and Experience:

• Educated to degree level or equivalent.
• Excellent knowledge of the discounters (Euro's & High Street) preferred, as well as the convenience landscape.
• Skilled communicator with the ability to influence and drive change.
• Strong negotiation skills and experience in a customer-focused environment.
• Self-motivated with the ability to adapt and learn new skills.
• Results-oriented with a proactive approach to stakeholder management and deadlines.
• High level of verbal and numerical ability.

Perks:

• Opportunity for remote or hybrid working arrangements.
• Competitive salary and benefits package.
• Exciting growth prospects and development potential within the organisation.

If you are a driven individual with a passion for collaboration, customer management, and FMCG, we would love to hear from you. Join our client's team and be part of their inspiring journey to create more moments of baking joy. Apply now with your updated CV!

LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.