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Date Added: Fri 29/01/2021

Customer Care Coordinator - Maidstone - Permanent - £25 - £30K

Maidstone, UK
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Job Type: Permanent

Salary: £25000 - £30000 / annually

Customer Care Coordinator - permanent - £25,000-£30,000 -  Maidstone

Role Overview: 

To work for a National House Builder who build their company around providing high quality homes. Your main role would be to enable the delivery of an excellent customer service that meets the needs of our new home-owners post-sale and ensures that works are carried out to meet the New Home Standard. To provide advice and support to enable the sub-contractors and customer service operatives to deliver an effective service. As Customer Service Co-ordinator, you will be handling enquiries, prioritising competing customer needs whilst being proactive in responding to and scheduling defect works and technical inspection visits.

Responsibilities: 

  • Making courtesy calls and booking welcome visits
  • Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed
  • Liaise between customers and contractors to ensure that information is shared appropriately and accurately
  • Log all contact with customers and defects on our systems
  • Deliver all services within the guidance of data protection legislation
  • Work with colleagues to deliver a seamless service to all customers
  • Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email
  • Establish the nature of defects through intelligent questioning, determining works required and arranging surveyor inspections for more complex works
  • Manage relationships with customers, contractors and colleagues, ensuring customers are kept informed at all times
  • Allocate jobs to the appropriate contractor via Clixifix / COINS, to ensure that it can be resolved effectively to meet our repair priority targets
  • Embrace a specialist technical subject and be responsible for maintaining and cascading knowledge in said specialism (e.g. carpentry, building, electrical, plumbing and heating)
  • Responsibility for identifying possible 'contra-charge' situations and giving notice to sub-contractors where necessary 
  • Carry out any other duties commensurate with the role

PreferedSkill Set: 

  • Ability to prioritise and organise tasks
  • Ability to build rapport with customers, colleagues and sub-contractors, maintaining excellent working relationships

Prefered Experience: 

  • Experience of delivering a high standard of customer service in a high-pressured environment
  • Experience of working in the housing, development, maintenance or similar industry, delivering a customer led service
  • Excellent IT, written and verbal communication skills

For more information on this role, please contact Kate Lancaster on 07557097508, alternitively email me your CV at #removed# 

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