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Date Added: Sun 11/12/2022

Customer Service Administrator

Camberley, GU15, UK
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Job Type: Permanent, FullTime

Salary: £20000 - £25000/annum plus benefits

We are a successful company that speciialise in the payroll sector and due to continued growth we are now seeking an additional Customer Service Administrator at our modern and busy Head Office in Camberley where we provide payroll support services to our client base across the UK working Mon to Fri hours with free parking, a generous bonus scheme (paid quarterly) and the opportunity to develop your payroll skills and career. We also offer the opportunity to work from home too if desired in a hybrid working arrangement.

This is an excellent role for someone seeking to secure a payroll position that also offers client customer service and interaction. The role would suit candidates who have carried out some basic payroll tasks as part of another role eg. Retail/hospitality management or as part of a more general admin support role or who currently work within a recruitment admin role, who now want to specialise in a payroll position. However, we will also consider applications from candidates who simply have a very good telephone and email customer service skills gained from another office based or other customer service role, with strong PC skills in Word and Excel and who would like to learn the payroll industry as we can provide full training.

You will work as part of a team that process payroll for a selection of Recruitment Agency clients, process their sales invoices and provide reports in a timely manner. This is a varied role that requires good attention to detail, good customer service and the ability to multitask as we offer our clients the highest levels of customer service whilst processing their payroll requirements in a timely and professional manner.

The main duties include:
System entry of candidate and client information, tax documents etc.
Processing payrolls for third party clients on a weekly, fortnightly and /or monthly basis with LTD and PAYE candidates. Calculating PAYE, NI, SSP, SMP, SPP and other payments as required on behalf of clients (eg student loans, travel loans, expense payments)
Process sales invoices and issue with backup documents. Reconciling client payrolls ensuring all payrolls processed are accurate and on time
Issue weekly accounting reports.
Setting up Pension Schemes on payroll for Clients, processing Auto-Enrolment Pensions and uploading files
Ensure required funds are requested and chased if not received in time.
Computer filing and scanning of tax documents.
Dealing with all client, candidate and HMRC payroll questions and queries.
Processing all End Of Year client payrolls in accordance with client contracts and HMRC guidelines
Accompanying Managers/Seniors on Client visits and conference calls.
Liaise with and resolve HMRC queries.
Provide support and assistance to Evertime clients when they call in.
Provide support, assistance and training to existing Pay and Bill clients.

To be successful you should have very good customer service skills both over the phone and via email and have an interest in learning a payroll position. if you have any previous knowledge of payroll processing that is an advantage but not essential as we provide full training. You must have excellent PC skills and be happy working across different PC systems simultaneously. Have excellent communication skills over the phone and via email as you will be the main point of contact for the clients and contractors that you manage and therefore need to be happy with the customer liaison side of the role too. We can can offer a fresh challenge in a modern and dynamic company. In return we can offer an excellent training program, Mon to Fri working hours, friendly team environment, competitive salary plus generous bonus scheme and a stable employer along with hybrid working.

Please submit your CV for immediate consideration
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