Join Our Team as a Customer Services Assistant!

Location: Waterbeach, Cambridge
Hours: Monday to Friday, 08:55 - 17:10
Hourly Rate: £12.21 per hour

About the Role
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every interaction counts? We're looking for a friendly, organised, and proactive Customer Services Assistant to be the voice and support for our customers. If you love solving problems, working as part of a close-knit team, and making a real difference, this could be the perfect role for you!

What You'll Be Doing

Answering Calls Like a Pro: Be the first point of contact, answering calls quickly and professionally, making every customer feel valued.
Mastering the Inbox: Manage hundreds of emails daily with speed and accuracy, crafting clear, professional responses that keep our customers smiling.
Keeping Things Running Smoothly: Handle essential admin tasks with precision, ensuring nothing slips through the cracks.
Team Player Extraordinaire: Support your colleagues across the office, sharing knowledge and stepping in wherever needed to keep the team firing on all cylinders.Why You'll Love Working With Us

Competitive Pay: Earn £12.21 per hour for your valuable skills and dedication.
Great Location: Work in the vibrant community of Waterbeach, Cambridge.
Work-Life Balance: Enjoy regular Monday to Friday hours, giving you your evenings and weekends free.
Variety & Growth: Develop a broad skillset in a multi-skilled role that keeps every day interesting.
Supportive Team: Join a small, friendly team where your contribution truly matters.What We're Looking For

Proven experience in customer service with a friendly telephone manner.
Fast and accurate keyboard skills with strong organisational abilities.
A genuine team player who communicates clearly and works flexibly.
Someone with a positive, can-do attitude who's eager to learn and grow.Your Impact

Deliver exceptional service that keeps customers coming back.
Anticipate needs and solve issues before they arise.
Help create a trusting, collaborative, and dynamic team environment.
Bring fresh ideas to improve how we serve our customers every day.Ready to Make a Difference?
If you're enthusiastic, reliable, and ready to take on a rewarding role with plenty of variety, we want to hear from you! Step into a role where your skills shine, your voice is heard, and your work truly matters.

Apply today and become an essential part of our customer service team in Waterbeach