Hotel Duty Manager

Location: Reigate, United Kingdom

Job Type: Full-time / Permanent

Salary: £26,000 to £28,00 (depending on experience)

Job Overview

Our client is seeking a professional and customer-focused Duty Manager to oversee the day-to-day operations of their hotel in Reigate. The Duty Manager will ensure the smooth running of all departments during their shift, deliver exceptional guest experiences, and support the management team in maintaining high service standards across the property.

This role requires a proactive individual with strong leadership skills, excellent communication abilities, and a passion for hospitality.

Key Responsibilities

Operations Management

• Oversee the daily operations of the hotel during assigned shifts.
• Act as the main point of contact for guests and staff in the absence of senior management.
• Ensure all departments (Front Office, Housekeeping, Food & Beverage, and Maintenance) operate efficiently.
• Conduct regular checks across the property to ensure standards are maintained.

Guest Experience

• Provide exceptional customer service and ensure guest satisfaction at all times.
• Handle guest queries, feedback, and complaints promptly and professionally.
• Resolve issues quickly to maintain positive guest experiences.

Team Leadership

• Supervise and support team members across departments.
• Assist with staff training, shift coordination, and performance monitoring.
• Encourage teamwork and maintain a positive working environment.

Health, Safety & Compliance

• Ensure compliance with hotel policies, procedures, and UK health & safety regulations.
• Monitor security and safety procedures throughout the property.
• Respond appropriately to emergencies or incidents.

Administration

• Complete daily reports, incident logs, and shift handovers.
• Assist with cash handling procedures and financial reconciliation where required.
• Support management with operational planning and service improvements.

Requirements

• Previous experience in hospitality, preferably in a supervisory or management role.
• Strong leadership and organisational skills.
• Excellent customer service and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Flexible availability including evenings, weekends, and holidays.
• Knowledge of hotel systems (e.g., Opera, Guestline, or similar PMS) is advantageous.

Preferred Qualifications

• Degree or diploma in Hospitality Management or a related field (desirable).
• Hospitality experience
• First Aid or Health & Safety certification (desirable).

Benefits

• Competitive salary
• Training and career development opportunities
• Pension scheme

We do receive a significant number of applications. If you have not been contacted by a member of our team within 10 days of your application, please note that on this occasion you have not be shortlisted for the position. If you are ever in doubt about this, please call our team.

By applying to this vacancy, you accept Jade Recruitment Limited’s Privacy and GDPR Policy which can be found via our website, in turn giving us consent to contact you.

Jade Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.