Hours: Monday to Friday, 9:00am – 5:00pmAdditional: Overtime available (approx. 1 weekend per month – 3–4 hours, paid at x 1.5 on Saturday and x 2 on Sunday)

About the Role

My client are recruiting for an experienced Air Import Operator to join our fast-paced department, working within a supportive team. They're seeking someone with solid air import knowledge who is also keen to keep learning and continue building their career in freight forwarding.The ability to drive is essential, as is a willingness to support weekend overtime when required.

As an Air Import Operator, you’ll be responsible for managing end-to-end air freight import operations — ensuring shipments move efficiently, compliantly, and on time from arrival through to final delivery. You’ll work closely with customers, airlines, handling agents, and internal teams to deliver a smooth and reliable service.

Key Responsibilities

Shipment Management

• Coordinate and manage air import shipments from pre-alert through to final delivery (including quoting when required).
• Track and monitor shipment milestones, escalating delays or discrepancies promptly.

Documentation & Compliance

• Process and verify MAWBs/HAWBs, manifests, commercial invoices, and all related import documentation.
• Prepare and submit accurate CDS customs declarations in line with HMRC regulations.
• Ensure all activities comply with legal, regulatory, and industry standards.

Communication & Coordination

• Liaise with airlines, freight forwarders, ground handling agents, and transport partners.
• Act as the main point of contact for customers, providing proactive updates and resolving issues.

Customer Service

• Deliver clear, professional communication on shipment status.
• Investigate service failures or discrepancies, ensuring customer satisfaction is maintained.

Invoicing & Administration

• Raise and review invoices for completed import jobs.
• Maintain accurate job files, costings, and billing records.

Requirements & Skills

Experience & Knowledge

• 2–3 years’ experience in air import operations within a freight forwarding environment.
• Strong understanding of UK customs processes, particularly CDS entry creation.
• Experience with freight systems such as Boxtop and ASM Sequoia (preferred).

Skills & Competencies

• Excellent attention to detail and organisational skills.
• Strong communication and customer-service ability.
• Ability to work well under pressure and meet tight deadlines.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Must hold a valid driving licence.

Benefits include

• 25 days annual leave + bank holidays
• On-site parking

If this is a role you are interested in, please do apply online or contact our Staines office