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Date Added: Tue 17/08/2021

Order Processing Coordinator

Cambridge, UK
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Company: DCV TECHNOLOGIES

Job Type: Permanent, FullTime

Salary: £20000 - £22000/annum excellent salary and benefits

Order Processing Coordinator

We have a fantastic opportunity for a passionate and driven Order Processing Coordinator with Customer Service experience ideally in a fast- paced environment or have proven retail or Telco experience and strong coordination and planning skills in a customer facing role.

The ideal Service Delivery Coordinator will be able to communicate well and enjoy working in a fast pace environment, providing and coordinating services and solutions whilst delivering optimum customer experience.

Key Responsibilities and Accountabilities

* Prioritise and process customer orders and requests submitted by our sales support team.

* Order Voice and Data services with our vendors, managing customer updates whilst providing a high level of customer service

* Always investigate and resolve customer queries efficiently ensuring regular communication with the customer

* Ensure engineering assigned to the customers sold solution has the correct skill sets, equipment, and that associated services are ordered and in place.

* Application of critical time management to ensure all elements of the installation are completed successfully and in accordance with the customers sold solution

* Communicate with customers about their sold solution, including any delays or changes

* Work with all departments to drive our Customer Centrix culture

Essential Experience Required:

* Customer service experience, ideally in a fast- paced environment or have proven retail experience.

* Working with bespoke databases, as well as MS office, especially Outlook, Word and Excel.

* Strong coordination and planning skills in a customer facing role.

Skills / Knowledge / Understanding

* Excellent organisation and administration skills.

* Excellent customer service approach.

* Quick learner with good attention to detail and accuracy.

* Excellent typing skills.

* Excellent listening skills and clear concise verbal and written skills.

Personal Attributes

* Calm, confident manner, able to work effectively under pressure.

* Solution focused and flexible approach to problem solving.

* Ability to work as part of a team and to use their own initiative.

* Able to prioritise own workload and manage regular interruptions to remain productive
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