An excellent opportunity has arisen for an ambitious and motivated Credit Controller to join a fast-paced and evolving organisation. This role is perfect for someone who is proactive, commercially minded, and keen to make a real impact. If you have experience in credit control and are looking for a position where your ideas and initiatives are valued, this could be the ideal next step in your career.

Day-to-day responsibilities:

• Resolve outstanding account queries directly with customers.
• Proactively chase overdue debt by phone and follow up with email, including issuing LBA’s when required.
• Reconcile customer accounts as requested.
• Send dunning letters, statements, and copy invoices.
• Manage incoming and outgoing post, including uploading documents to customer portals.
• Produce consolidated invoices on an ad hoc basis.
• Carry out credit checks on new and existing customers for managerial approval.
• Release orders on hold within internal systems (e.g., Oracle, Service Now) and monitor order queues daily.
• Investigate and clear unallocated payments, ensuring items are consistently managed and resolved.
• Process refunds and prepare legal documentation when necessary.
• Update outdated Direct Debit mandates.
• Provide absence cover for team members when required.

Required Skills & Qualifications:

• Exceptional attention to detail.
• Strong problem-solving ability.
• Confident with numbers and financial data.
• Highly organised, reliable, and able to manage time effectively.
• Collaborative team player who can work well with colleagues and customers.
• Ability to multitask and react quickly in a busy environment.
• Eagerness to learn and assist with tasks such as customer account reconciliation and manual billing.
• Minimum GCSE Mathematics grade 4–6 (or equivalent B–C).
• Previous experience in Credit Control, with a proactive and commercially aware mindset.

To apply for this Credit Controller position, please send your CV and a brief cover letter outlining your relevant experience and interest in the role.