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Date Added: Tue 17/01/2023

Account Coordinator

Cheswick Green, B90, UK
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Job Type: Permanent, FullTime

Salary: £NEG

Job Details

What will you do

You will be responsible for providing programme coordination and support for a major customer and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements. We are looking for a person who can work from our Solihull office but also someone who can work from client premises in Birmingham. There is a possibility to work from home (approx. once a week)

How will you do it

Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:

Collate record and report progress internally and externally
 Update records
Work as a team member and communicate at all levels
Produce accurate and timely reports.
Review monthly targets for inspection performance
 Review monthly targets to achieve response times
Interact with web portals and customer reporting interfaces
Improve customer service delivery
Interface with customer service desks
Attend customer performance meetings
Support Key Account managers and sales management
Identify and Investigate solutions to achieve customer solutions

What we look for


Appropriate experience in a customer facing environment
Demonstrate a successful track record of achievement in customer service excellence
Demonstrate the ability to network with relevant groups
Excellent communicator
Ability to prioritise tasks and achieve goals
Either retail experience OR product knowledge (CCTV, Access Control, Network / IP)  
 PC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces)
Educated to A Level standard (or equivalent)


University Degree in relevant subject desirable

If you are successful we can offer you a company culture that promotes work life balance, a dedication to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus cycle to work, eye care vouchers and holiday purchase.


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