About the Role

The business is looking for a highly organised and trustworthy Business Operations Manager to join the team. This is a central and hands-on role supporting the Founders across HR, IT, compliance, property, and general office operations.

You'll be responsible for ensuring that the business runs efficiently day-to-day — keeping systems, renewals, and compliance on track — while bringing a proactive and positive attitude to every task.

You might be managing employee onboarding, coordinating Cyber Essentials renewal, chasing a contractor for a property repair, or setting up a new subscription. This is a role for someone who thrives on variety, takes ownership, and values getting things right.

Key Responsibilities

HR & People Operations

* Maintain accurate HR records, employee details, and benefits documentation.

* Manage onboarding and offboarding processes (equipment, IT access, subscriptions, welcome packs).

* Coordinate recruitment activity, job postings, and interview scheduling.

* Oversee annual appraisal templates, employee benefits, and training updates.

* Manage and update staff holiday records and HR version control.

* Support the Founders with employee communications and staff events.

IT & Compliance

* Act as day-to-day liaison with external IT provider, ensuring smooth support for employees.

* Maintain the IT audit, subscriptions, and license renewals.

* Manage Cyber Essentials and Cyber Essentials Plus certifications, working with external partners.

* Maintain and update IT and password policies, and ensure GDPR compliance.

* Support employees with day-to-day IT queries and basic troubleshooting.

Business Administration & Renewals

* Oversee general office access, cleaning, office supplies, and equipment management.

* Coordinate stationery orders, printer upkeep, and document shredding schedules.

* Support employee and company event planning throughout the year.

* Ensure the workspace is well maintained, safe, and well-equipped.

Property Management

* Oversee management of properties within the Founders' portfolio.

* Liaise with letting agents, solicitors, and contractors for rental and sales processes.

* Review tenancy agreements, inventories, and oversee maintenance or renovation projects.

* Manage utilities for empty properties and ensure all regulatory standards are met.

The Candidate

A confident, capable all-rounder who enjoys bringing order to a fast-moving environment. Being comfortable with juggling priorities and have a natural sense of ownership and responsibility. Positivity is a must.

Experience

* 5+ years' experience in operations, HR coordination, or office management (ideally in an SME or founder-led business).

* Strong organisational and problem-solving skills, with a focus on detail.

* Experience managing renewals, suppliers, and compliance tasks.

* Confidence with Microsoft 365, Teams, SharePoint, and cloud-based systems.

* Excellent written and verbal communication skills.

* Discretion, integrity, and a positive, proactive mindset.

• Familiarity with Cyber Essentials and GDPR processes.

• Experience managing property or facilities.

• People operations background.

What You'll Get

• A broad, varied role with genuine autonomy and influence.

• The trust and flexibility to manage your workload and make improvements.

• Exposure to a dynamic business environment where your input matters.

• A supportive, people-first culture that values initiative and positivity.

• Competitive salary and benefits package