Credit Control Coordinator

Permanent

Manchester

Salary: £26,000 - £31,000 

Hybrid Working

Are you a confident communicator who loves solving problems, building relationships, and turning aged debt into clean, organised ledgers? If you thrive in fast paced environments and enjoy seeing the direct impact of your work, this role is your chance to shine.

As a Credit Control Coordinator, your primary purpose is to ensure customers pay on time - helping maximise cashflow, minimise bad debt, and keep the business moving smoothly. You'll be a key link between customers, Finance, Relationship Managers, and wider teams, making sure queries are resolved quickly and service standards stay high. You will work with a team of 3 others who look after the UK based customers but this particular role works with our International customers, for example British Schools around the world including China, Hong Kong, Egypt, Dubai, UAE and Pakistan.

What's in it for you

• A role where your work has visible impact on cashflow and business performance.

• The chance to work with international customers across multiple regions.

• A supportive team environment where your ideas and solutions are valued.

• 25 days annual leave, rising with service, with additional office closure at the end of December

• Private Medical Insurance and a Healthcare Cash Reward Plan

• A great pension offer which could see combined contributions of 18.5%

• Up to four days leave to enable volunteering opportunities

In this role, you'll be responsible for:

• Reducing aged debt by proactively chasing outstanding invoices and managing high volume ledgers

• Handling customer queries and disputes with professionalism, ensuring clear communication and timely resolutions

• Maintaining accurate records, and ensuring credit policies are applied consistently

• Supporting cashflow forecasting, completing month end tasks, and contributing to process improvements

• Providing excellent customer service, representing Finance in meetings, and responding promptly to internal and external enquiries

You'll thrive in this role if you have:

• Experience reducing aged debt, including with international customers

• Strong communication skills, confidence on the phone, and the ability to negotiate effectively

• A proactive, solution focused mindset with strong organisational skills

• The ability to work with high volume transactions in a fast paced environment

• Knowledge of financial controls, data protection, and billing/collections processes

• (Bonus) Experience with multicurrency billing and systems such as Workday

Diversity and Inclusion

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and empowered to thrive.

We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

How to Apply

If you're ready to bring your Credit Control expertise to a collaborative, supportive team - and want a role where your work genuinely matters - we'd love to hear from you.

Please upload your most recent CV with a cover letter to explain your motivations for this role at AQA.

Applications will close at 23:59 on Wednesday 8 April 2026

Interviews will be in our Manchester office in the week commencing 27 April

All applications will receive a response.

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