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Date Added: Wed 27/03/2024

Information And Advice Manager

Bromley, UK
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Job Type: Permanent, FullTime

Salary: £36,000 - £39,000 per annum

Morgan Hunt are proud to be working exclusively with Age UK Bromley and Greenwich on their search for an Information and Advice Manager.

As an A&I manager, you will develop, manage and be responsible for effective delivery of the service.

About the Service

Age UK Bromley & Greenwich's Information and Advice Services is one of the most important services the organisation provides, enabling and supporting older people in both boroughs to live healthy and independent lives.

The service provides a helpline 9am to 5pm 5 days a week providing information advice and guidance to older people, their families, their carers, adult carers and people with long term health conditions.

Key Responsibilities

Some of the key responsibilities in this role include:

Managing and maintaining a caseload of clients

Ensuring the effective delivery of the service so that is meets targets and funder requirements

Ensuring compliance with requirements of relevant quality standard (AQS and IAQP)

Managing network/liaison with other local key stakeholders and organisations

Who we are looking for

We are looking for someone with experience managing a quality assured Information and Advice service, including internal case reviews and Independent File Reviews.

You will have experiencing supervising and/or supporting staff to give quality advice or information to clients.

You will also have experience Partnership working.

Ideally you will have experience working with people who are very vulnerable.

This role is office-based within both Bromley and Greenwich. The role is Monday to Friday 9am - 5.30pm and the salary is dependent on experience.

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