Location: London
Contract: 6-Month FTC
Hours: 40 hours per week
Operational Hours: Monday-Friday, 8am-4:30pm (with wider rota flexibility required)

Salary £30,000

We are recruiting a Senior Social Media Specialist to support a leading global client in expanding their social media presence across the Benelux region. This role focuses particularly on community management for the Netherlands and requires native-level Dutch, along with strong English and French skills. Starting January 2026, you will act as the primary contact for all customer interactions across social channels.

This is a varied and fast-paced role where you will manage proactive and reactive conversations, oversee community engagement, respond to customer enquiries, and maintain brand tone of voice while meeting strict service levels. You will also support social reporting, trend monitoring, and cross-department collaboration to ensure a seamless customer experience.

• Manage online communities across the Benelux region, primarily supporting Dutch-language interactions

• Lead proactive and reactive engagement across multiple social media platforms

• Respond to customer enquiries and complaints in line with brand tone of voice and service level agreements

• Schedule and publish content using social media management tools

• Tag, categorise and track interactions while monitoring sentiment and performance

• Conduct social listening to identify trends, sentiment drivers and potential issues

• Produce regular reports on KPIs, engagement, sentiment, and customer insights

• Collaborate with customer service teams to streamline workflows and ensure consistency across channels

• Support the creation and maintenance of knowledge-base materials and training content

• Contribute to ongoing improvements, best-practice sharing, and operational efficiency

• Minimum 5 years' experience in social media management or community management for consumer brands

• High level Dutch, with strong English and French proficiency

• Confident using Sprout Social or similar scheduling/listening tools

• In-depth knowledge of platform algorithms, best practices, and community guidelines

• Strong analytical skills with the ability to transform data into actionable insights

• Excellent written and verbal communication skills across multiple languages

• Proactive, collaborative, and adaptable in a fast-moving, high-volume environment

• Comfortable working flexibly, including supporting evening and weekend cover when required

• Passionate about innovation, digital engagement, and continuous improvement

• Friendly, sociable working culture

• Full training and onboarding provided

• Pension scheme

• Eye test vouchers and lifestyle discounts

• Discounted gym membership

• Charity involvement and fundraising activity

• Perkbox recognition scheme

• Cycle to work scheme

• "Recommend a Friend" bonus

• Opportunities to develop and progress over time

INDCP