Summary of Role

* Assist the Technical Manager

* Complete new product specifications and amend existing specifications as and when required

* Assist with internal auditing to maintain compliance with the BRC Global Standard for Food Safety

* Ensure all suppliers meet requirements of the company supplier approval system

* Ensure product and environmental testing schedule is adhered to and documented

* Ensure the site Quality Management System is updated as and when required

* Be an active member of the site HACCP team

* Assist with NPD process to ensure Technical requirements are met

Primary Responsibilities

Product Specifications:

* Complete product specifications for new products

* Update product specifications if any changes are made to recipe or process

* Ensure change control process is adhered to when product specifications are updated

* Communicate any changes to product specifications to relevant customers

Internal Auditing:

* Complete internal audits as and when required

* Highlight any non-conformances to the Technical Manager, who will ensure corrective action is assigned and completed

* Ensure hygiene audits and glass and hard plastic audits are updated when required

* Assist the Technical Manager with traceability and mass balance exercises

* Assist the Technical Manager in monitoring hygiene standards and GMP

* Assist the Technical Manager in monitoring internal and external site standards

Supplier Approval:

* Ensure that prospective new suppliers complete Supplier Assurance Questionnaires prior to approval

* Ensure existing suppliers complete Supplier Assurance Questionnaires every 3 years

* Ensure all raw materials received on site are accompanied by Certificates of Analysis and/or Conformance

* Resolve any issues with non-conforming product with suppliers

* Communicate regularly with suppliers to ensure requirements of purchase specifications are met, such as product quality parameters, testing schedules, etc.

Microbiological Sampling:

* Ensure sampling of raw materials and finished product is completed according to the agreed schedule and results are logged

* Ensure environmental and personnel hand swabs are completed according to the agreed schedule and results are logged

* Ensure water samples are tested according to the agreed schedule and results are logged

* Ensure corrective action is taken should any testing results fall outside of specification

Customer Complaints:

* Ensure any customer complaints are responded to within 48 hours of receipt

* Assist Technical Manager with customer complaint investigations, ensuring root cause analysis is completed and corrective action is taken

* Trend customer complaints to identify areas for improvement and increased focus