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DATE ADDED: Mon 04/03/2019

Credit Services Team Member

Buckinghamshire, UK
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JOB TYPE: Permanent

SALARY: £500/hour

Role: Credit Services
Location: Milton Keynes
Full Time: 40 Hours- Monday - Friday 8am-9pm and Saturday 8am-1pm Rota’d Shifts
Salary: £18,500 rising to £19,400 after 6-12 months

About the company:
Our client provides bespoke managed outsourced services on behalf of their client portfolio- specialising in areas such as Customer Service, Risk Management, Credit Services, Back Office, Telesales and Help Desk for the Financial Sector. Their clients include many of the world’s largest banks and building societies across the EMEA region.
Our client has always focused on being brilliant at the basics. They are an innovative organisation who believe that doing business with a meticulous focus and a consultative mind-set will keep them at the forefront of the payments industry

About the role:
As a credit services team member you will be responsible for contacting customers who have fallen into arrears with their credit card payments. By assessing their current financial situation through asking probing questions and building rapport with them your main objective will be to collect any outstanding balances or arrange a suitable payment arrangement. It is important that you are able to mirror our clients brand and culture.

About you:
As a credit services team member you will ideally have experience of working within a contact centre environment within a credit services/credit control function. You will be able to show empathy and understanding and have strong questioning and negotiation abilities- you will be dealing with sensitive situations and cannot be afraid to ask the customers questions re their situation.

Financial services/Credit card knowledge is essential

Skills Required

Financial Services
Credit Card
Credit Card Knowledge
Credit
Collections
Customer Service
Call Centre
Contact Centre
Debt Collections
Arrears
Credit Control
Customer Coordinator

Keywords
Financial Services
Credit Card
Credit Card Knowledge
Credit
Collections
Customer Service
Call Centre
Contact Centre
Debt Collections
Arrears
Credit Control
Customer Coordinator
Role: Credit Services Team Member
Job Type: Permanent
Location: Buckinghamshire,

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