Title: General Manager
Reports to: Owner
Summary of Position:
Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, safety, cleanliness and sanitation.
Manage 50-60 staff, in an 18,000 square foot facility that has a capacity of 125 jumpers per hour on 4 different trampoline courts; a café that serves hot foods such as pizza, nachos, hamburgers and hot dogs; and a 2500 square foot birthday party area that holds 80+ party guests.
Duties & Responsibilities:
§ Completely understands the Franchise Operations Manual and is responsible for ensuring all aspects of daily operations conform with franchise policies and standards.
§ Generates all required reports accurately and submits to the Franchisor on time.
Marketing, Programs and Events
§ Acts as community ambassador, creating goodwill toward the Launch Trampoline Park brand.
§ Evaluation and decision making regarding donation requests, business partnerships or community involvement.
§ Oversee creation and ordering of marketing collateral and office supplies.
§ Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
§ Develop, plan and carry out facility marketing, advertising and promotional activities and campaigns.
§ Pricing special events (lockouts, corporate events, bachelor parties)
§ Create, schedule and manage new programs or events
§ Develop fresh ideas for new programs
§ Overseeing event staffing plans
§ Performs and/or oversees regular inventory procedures, including ordering, taking physical inventories, controlling waste, etc.
§ Implements strategies for improving cost controls.
§ Financial budgeting and control of all programs, open jump and special events
§ Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.
§ Compile and balance cash receipts at the end of the day/shift
§ Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
§ Implements and monitors a workplace safety program.
§ Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
§ Ensure that all customers are receiving the proper jump service according to company standards.
§ Ensure that all food and products are consistently prepared and served according to the facility’s recipes, portioning, cooking and serving standards.
§ Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
§ Oversee the health and safety of customers and staff at Launch Trampoline Park
§ Fill in where needed to ensure guest service standards and efficient operations.
§ Supervise and participate in jump area, kitchen and cafe area cleaning.
§ Monitoring and reporting of capacity utilization and profitability and making recommendations for improving each
§ Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the facility’s preventative maintenance programs.
§ Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the facility’s receiving policies and procedures.
§ Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.
§ Resolve customer complaints.
§ Maintain and apply for all licenses, certification or other regulatory requirements.
§ Master the point-of-sale, online booking and event scheduling software.
§ Oversee the following systems: security, A/V, phones and email.
§ Make employment and termination decisions.
§ Develop and foster a work environment where all employees are free from harassment of any kind.
§ Continually strive to develop your staff in all areas of managerial and professional development.
§ Oversee and ensure that facility policies on employee performance appraisals are followed and completed on a timely basis.
§ Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
§ Schedules and conducts periodic meetings with employees to discuss and/or correct problem areas or areas of concern.
§ Identify and train leaders for each area of the park
§ Train and develop assistant manager
§ Conducts weekly staff meetings
Other duties as assigned by owners or needed by the business
§ Be 21 years of age.
§ 3-5 years managing an entertainment business, recreation department or restaurant.
§ Cash management experience.
§ Event management experience.
§ Possess great communication skills
§ Have knowledge of service and food and beverage, generally involving at least three years of facility operations and/or assistant management positions.
§ Possess excellent basic math skills and basic computer skills (Quickbooks, Excel and Word) and a POS system.
§ Be able to work in a standing position for long periods of time (up to 8 hours).
§ Be able to reach, bend, stoop and frequently lift up to 50 pounds.
§ Must have the stamina to work 50 to 60 hours per week
Launch Trampoline Park is a leader in the family entertainment industry with a commitment to creating an outstanding customer experience. We are a fast-growing company driven by values embedded in teamwork, respect, accountability, and integrity. In our colleagues, we look to find positive individuals that are committed to our cause, share in our passion for an outstanding customer experience and will contribute a combination of fresh ideas and new perspective to our ever evolving team.
Launch Trampoline Park is an equal opportunity employer.
Role: General Manager
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