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Date Added: Sat 17/10/2020

IT Support Engineer

Coventry, UK
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Company: KIXO LTD

Job Type: Permanent, FullTime

Salary: 21000 - 23000

IT Support Engineer Kixo is a small friendly, banterful company to work ; We provide personal face to face and over the phone IT support and services to a range of different customers across a wide variety of industries in the UK and Europe.
We put customer service over everything else.
We work hard but we have fun doing it.
Why Would You Want to Work for Kixo? Variety of day is different.
We work from the office, home (mostly currently), and customer sites.
You will be challenged and will learn new things every day.
We want you to grow with us.
We all work hard, because we enjoy our jobs and our new engineer will have the same ethos.
We are geeks and proud! Your Responsibilities: Provide technical support for IT infrastructure for several customers in different industries.
This involves answering calls and replying to tickets on the helpdesk.
We are an Internet and VoIP provider, so you will be providing support to our telecoms customers, but we will cover training on supporting this.
High likelihood of regularly visiting customer sites for work.
Develop and maintain good working relationships with customers to promote high level of customer service.
Building, setting up, and configuring new projects.
Above all, making the customers happy.
If it breaks, fix it.
If it's new, build it properly.
Several of our customers are 24/7 therefore we offer telephone support to these customers out of normal office hours.
For one week roughly every 5 weeks you will be required to be on call for all out of hours calls.
We don’t just leave you with no engineer backup, we are always available if needed.
As the business grows you will be on call less frequently.
We give our customers excellent response times that we are proud of.
Experience & Knowledge: Windows Server, Exchange, Microsoft 365, Active Directory, File Permissions, Desktop Troubleshooting, Printers, Routers, IP / DNS.
IT and network knowledge, broad knowledge is desired over a single specific area.
Knowledge of Microsoft Windows, Apple OS X and Linux operating systems/servers.
Experience of troubleshooting desktop PC hardware and software issues.
Experience of working within a technical support team environment providing phone and face to face technical support.
Keen interest in technology, computers hardware and software.
Ability to learn quickly and use own initiative.
If you don't know something, that's OK, but say/ask/learn about it.
Work well under pressure.
You will be in a team, but you will also be left to your own initiative.
Additional Information: 2020 – it’s been different, and that’s true for us and our customers, as a business we are BUSY and in the current climate customers expect everyone to be working at their best.
We need a hardworking person who will go the extra mile.
You will be working from home, but you will get the know the team really well.
We all look out for each other.
You won’t be expected to sit on endless Teams meetings – we simply need to give you tickets and you get on with it.
We use teams for banter and supporting each other! Once things return to normal, we have an awesome office with loads of space and great customers to visit regularly.
The interview process is likely to be less personal than we would like, we normally like to give everyone responses and feedback, so if you apply and we don’t come back to you we are sorry, simply there is more people applying and less time in our days.
If you enjoy tech and want to work within a growing exciting company, and like being busy and learning then apply now!
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