🏠 Hostel Worker
📍 Location: Luton (Agile across multiple sites)
🕒 Hours: 37 hours per week (Shift-based: 8am-4pm, 9am-5pm, and 1pm-8:30pm, including approximately 1 in 4 weekends)
💰 Salary: 24,000 - 26,000
📅 Contract Type: Permanent
🤝 Agency: Ten90

Make a Real Difference in People's Lives

Ten90 Agency is seeking an empathetic and proactive Hostel Worker to join a well-established not-for-profit housing provider that delivers vital support services across Luton. This is a unique opportunity to provide trauma-informed, person-centred support to individuals living in hostel accommodation as they take steps toward independence.

The Role

As a Hostel Worker, you'll be the primary point of contact for residents, helping them build confidence, develop life skills, and access essential services. Working as part of a small, dynamic team, you'll support residents with practical day-to-day needs and longer-term personal development-empowering each individual to make positive, sustainable changes in their life.

This is a shift-based role with working hours of 8am-4pm, 9am-5pm, and 1pm-8:30pm, and includes some weekend working (approximately 1 in 4 weekends).

Key Responsibilities

• Deliver direct support and assist with the smooth day-to-day running of hostel services
• Use psychologically-informed methods to coach and guide customers in a respectful, non-judgmental manner* Manage your own caseload and provide tailored support sessions
• Create and implement risk and support plans for individuals
• Collaborate with local partners and professionals (social services, health, police, etc.)
• Promote a safe, secure and welcoming environment
• Support customers in developing independent living skills
• Maintain accurate digital support records and reports
• Ensure compliance with safeguarding and housing-related policies and procedures

What We're Looking For

We're looking for someone who is:
✅ Emotionally intelligent, empathetic, and resilient
✅ Confident in managing support plans and caseloads
✅ Experienced in working with vulnerable individuals or in housing/social care settings
✅ A strong communicator who builds trust and sets clear boundaries
✅ Knowledgeable about welfare rights, safeguarding, and trauma-informed practices
✅ A creative problem solver with a customer-focused mindset

A full UK driving licence and access to a vehicle is essential for this role.

Why Apply?

You'll be joining a purpose-led organisation making a real impact in people's lives. The role offers the chance to work in a values-driven environment where personal growth, collaboration, and meaningful work come together. Every day is different, and every action contributes to helping people rebuild their futures.