This role has responsibility and accountability for managing our client experience. The team member in this role will be responsible for the overall satisfaction of our customers and maintaining personal customer retention.
As a member of the Customer Success team you will be a key contributor to driving service excellence through innovation, seamless on-boarding, and working with our clients to fully understand their business and how our platform can benefit their needs.
Own the relationship with a portfolio of customers and ultimately be responsible for the customers’ on-boarding, adoption, and renewal.
Support clients with all implementation and platform issues.
Answer customer inquiries and help to train users over email, telephone, and in-person.
Have daily/weekly cadence for meeting with strategic clients.
Must be able to understand and break down a customer workflow and map it back to our product.
Manage and collaborate interdepartmentally to resolve at-risk customer escalations across your book.
Be the voice of our customers with the product and engineering teams. Gather, prioritize and communicate feedback and feature requests.
Monitor and manage the account health of your book of business to ensure our customers stay engaged
You are down for whatever.
You are friendly and charismatic with customers.
You can simplify the complex (our clients are inherently non-technical by nature so you must be able to work with them.)
You are a self-starter.
You service-minded and team-oriented. (you’ll be working with multiple teams on a regular basis).
You have impeccable attention to detail.
Role: NEW Position: Customer Service Management
Location: Parsippany-Troy Hills Township,
Apply for this job now.