Job Title: Resident Liaison Officer
Location: Birmingham
Salary: £19.05ph (weekly pay)
Sector: Social Housing - kitchen and bathrooms/roofing

NEED TO HAVE A VALID UK DRIVING LISENCE

Resident Liaision Officer
6 months work
starting on K&Bs then moving on to roofing
based at Birmingham for now but moving to a new office in Wolverhampton in the next few weeks.
needs to drive

As a Resident Liaison Officer (RLO), you will be the primary point of contact for residents on your projects. You will support the Project Manager by prioritizing residents' needs and addressing any concerns during site works. Your role will be vital in fostering a safe, secure, and positive living environment. You will work closely with site staff to minimize disruptions, ensuring clear and proactive communication and meticulous planning to build trust and deliver a seamless, customer-centric experience.

Key Responsibilities:

• Attend regular meetings with client representatives and tenants to ensure the highest level of customer service.
• Adopt a consistent approach to customer care across the contract.
• Manage the Tenant's Complaints procedures as a point of escalation.
• Maintain and update the on-site database to reflect ongoing works.

We are looking for a candidate with experience as a Resident Liaison Officer, ideally from a social housing background

Key Responsibilities of the Resident Liaison Officer:

• Engaging with residents and understand the needs of the community to deliver a personal service
• Provide a friendly courteous service in connection with residents
• Support, communicate and advise the site team
• Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved
• Be committed to diversity and inclusion of all
• Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures
• Undertake resident profiling to identify individual needs and tailor our service
• Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc
• Make access arrangements mutually convenient with residents
• Attend evening/weekend appointments where necessary
• Organise community events
• Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client
• Lead aftercare/handover service

Requirements of the Resident Liaison Officer:

• 1+ year of experience as a Resident Liaison Officer (Social Housing).
• Strong communication skills and empathy.
• Ability to work under pressure
• Excellent Communication Skills
• Excellent Time Management
• Work well under pressure
• The ability to meet deadlines
• People management skills
• Negotiation skills
• Self-Motivated
• High levels of accuracy
• The ability to think strategically
• Presentation skills
• Able to work on own initiative

If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on #removed#. PLEASE email CVs to: