Helpdesk Administrator - Facilities Management
📍 Location: North Lanarkshire
💼 Employment Type: Full-Time | Permanent
💰 Salary: £26,000- £29,500pa
About the Company
FM Search & Select Ltd are working in partnership with a leading Facilities Management provider based in North Lanarkshire, known for delivering high-quality hard FM services across the UK. With a strong reputation for service excellence and long-term client partnerships, they are now looking to add a Helpdesk Administrator to their growing support team.
The Role
This is a key role within the operational team, responsible for supporting the delivery of facilities services across a busy client portfolio. The Helpdesk Administrator will manage incoming requests, coordinate reactive and planned maintenance activities, and liaise with engineers, clients, and subcontractors to ensure smooth service delivery.
Key Responsibilities
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Logging and managing incoming maintenance and service requests via phone and email
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Scheduling reactive and planned works for engineering teams and subcontractors
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Updating the CAFM/helpdesk system and ensuring accurate job tracking and reporting
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Issuing purchase orders and processing invoices
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Liaising with clients to provide updates, confirm access, and manage expectations
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Ensuring compliance with SLAs and KPI reporting for client contracts
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Supporting the wider admin team with document control, compliance records, and asset management
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Escalating urgent or high-risk issues to contract managers as required
What We're Looking For
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Previous experience in a helpdesk or scheduling role, ideally within FM, construction, or engineering
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Strong IT skills, including CAFM or helpdesk systems and Microsoft Office
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Excellent organisational and multitasking ability
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Strong communication and customer service skills
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Ability to remain calm under pressure and prioritise workload effectively
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A team player with a proactive and positive approach
What's on Offer
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Competitive salary and full-time permanent role
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Training and progression opportunities within a growing FM business
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Friendly, supportive office environment
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Free parking and modern office facilities
📩 To apply or learn more, please get in touch for a confidential discussion