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DATE ADDED: Thu 11/10/2018

Desktop Support (Job Code – Delsya )

Houston, USA
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COMPANY: NET MATRIX SOLUTIONS

Job Description
  • 1 year related experience in desktop support in a Microsoft environment
  • A+ certification or equivalent work experience
  • Must possess basic desktop hardware knowledge, proficient use of Microsoft (Windows 10)
  • HP Service Manager experience
  • Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment
  • Escalates problems not resolved within established service levels
  • Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed
  • Ensures work is performed in accordance to company policies, standards, and procedures
  • Assists with installing and de-installing software, PC's and peripherals as required
  • Performs own work and provides assistance to others as directed
  • Job tasks, correctly performed, have minimal impact upon the viability of the organization
  • Error is readily ascertainable by the supervisor and can be corrected

 (an In-person interview is required after initial phone screen)


Role: Desktop Support (Job code – delsya )
Job Type:
Location: Houston,

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