🧹 Head Housekeeper
📍 Telford | 🏨 Single-Site Hotel
💷 £30,742 per annum
🕒 40 hours per week | 5 days out of 7
✨ About the Role
An exciting opportunity has arisen for an experienced Head Housekeeper to lead operations at a busy hotel site in Telford. This is a hands-on leadership role, ideal for someone who thrives on delivering high standards, building strong teams, and driving continuous improvement.
🔑 What You'll Be Doing
- Leading, motivating, and developing a high-performing housekeeping team
- Managing day-to-day operations including linen, stock, equipment, and workflows
- Ensuring excellent cleanliness standards through regular room inspections
- Maintaining health & safety compliance at all times
- Building strong, professional relationships with clients
- Monitoring performance, managing budgets, and driving cost efficiencies
- Recruiting, training, and coaching team members to reach their full potential
- Supporting business growth through reporting, meetings, and site expertise
✅ What We're Looking For
- Proven experience in a senior housekeeping role within a hotel environment
- Strong leadership skills with a track record of managing teams
- Confident communicator with good IT skills
- Experience managing budgets, KPIs, and operational performance
- Solid understanding of health & safety regulations
- A calm, solutions-focused approach with the ability to work under pressure
⭐ Desirable (Not Essential)
- Knowledge of HR processes, recruitment, and workforce planning
- Experience using housekeeping or operational management systems
- Flexibility to support other sites when needed
💡 The Right Person Will Be
- Honest, reliable, and professional
- A positive team player who leads by example
- Passionate about developing others
- Focused on continuous improvement and high standards
🎁 What's in It for You?
- 📈 Career development and progression opportunities
- 🏥 Private medical insurance
- 🎓 Full training and ongoing support
- 💰 Early access to a portion of earned wages
- 🧠 Wellbeing support & confidential mental health assistance
- 🌴 5.6 weeks' holiday (pro rata)
- 💼 Workplace pension scheme (subject to eligibility)
- ❤️ Life insurance after qualifying period
If you're a motivated housekeeping professional ready to take the next step in your career, this is a fantastic opportunity to make a real impact.
