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DATE ADDED: Fri 14/06/2019

Front Desk Shift Leader

London, UK


JOB TYPE: Permanent , Full Time

Start Your Journey With Us Marriott, where you belong! Discover the power of belonging. At Marriott, we feel it every day. It comes from being recognised. It comes from knowing Marriott sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. If this sounds right to you, join us! Who are we looking for? The Front Desk Team is looking for a motivated, reliable and responsible addition to their team. A positive attitude and good previous track record are essential, as is previous experience of delivering high quality guest service. An ability to communicate clearly face to face and over the telephone is essential. Also required is an advanced level of computer literacy.Your duties will be, but not limited to: •Assist Front desk managers for the efficient and professional running of the front desk, including relationships with other departments.•Available to rotate schedules to cover AM, PM and night shifts•Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.•Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.•Ensure that all Elite guests, VIP guests and repeat guests are identified; recognized pre-blocked and special treatment is brought to the room.•Be prepared to perform all front desk functions, including AYS, Business Centre, Executive Apartments and Guest Relations.•Lead by example: Provide a gracious and proactive hospitality towards all customers.•Assist all associates with questions, problems which might occur.•Be at the front desk to ensure efficient and smooth service is provided to all customers. Why work for Marriott?“Take care of your employees and they'll take care of the guests” is the philosophy of our founder. At Marriott, caring for people and the community is part of who we are. Marriott offers competitive compensation and benefits to all associates. At the London Marriott Canary Wharf Hotel & Executive Apartments associates receive: Competitive pay and advancement opportunities 28 days holiday (including Bank holidays) Uniform & Dry cleaning Meals on duty Free night stay after probation Birthday Voucher and 50% off for our Manhattan Grill restaurant, rated as one of the best Steak Restaurants in London! Hotel Room Discounts with Marriott worldwideCinema Discount Discounts on Food and Beverages, as well as retail discounts in our gift shops, at Marriott hotels around the globe In the ordinary course of business, compensation and benefits programs evolve as business needs and laws change. Therefore, the benefits outlined here may be subject to change. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. The successful candidate will possess strong interpersonal and hospitality skills. At least two years' experience in a front desk agent's role. Proficient use of Opera knowledge will be an advantage but not essential. In addition, a friendly face, passion for customer service, positive attitude and endless initiative are some of the key qualities for this very important role. Please note that all applicants must be eligible to live and work in the UK, without restrictions.
Role: Front Desk Shift Leader
Job Type: Permanent , Full Time
Location: London, England, England

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